We Operate on a 50% Custom Commitment

Because every piece we create is custom and handcrafted to order, a 50% non-refundable deposit is required to secure specialized materials and dedicated workshop labor. Consequently, approved returns for standard or semi-custom items are eligible for a maximum refund of 50% of the total purchase price.

Return Window & Eligibility

We offer a 30-day return window, beginning from the date you receive your item. To be eligible for a return, the piece must be entirely unused, free of wear or damage, and in the same pristine condition in which it was delivered. Proof of purchase is required.

Non-Returnable Items

We cannot accept returns on:

• Fully custom Black Label designs (tailored specifically to your space)

• Floor models, prototypes, or sale items

• Gift cards

How to Initiate a Return

1. Email us at hello@custancehome.com to request a return authorization.

2. Please note: Return shipping costs and freight arrangements are the sole responsibility of the client. Due to the size and weight of handcrafted furniture, items must be securely crated or packaged for transport.

3. Items sent back without prior written approval will not be accepted. If an unauthorized item is shipped to our workshop, the client is responsible for all costs required to return the item to them.

Damaged or Defective Items

We take immense pride in our craft. If your piece arrives damaged or defective due to transit or workshop error, please contact us immediately at hello@custancehome.com with photos of the issue so we can prioritize repairing or replacing the piece for you.

Refunds

Once we receive and inspect the returned piece at our workshop, we will notify you of approval. If approved, your 50% refund will be issued to your original payment method within 10 business days.